Streamlining DLP Alert Governance for a Leading Bank

Highlights

Hundreds of DLP incidents per day consolidated into 2 actionable notifications

Zero inbox overload for senior leadership during incident surges

Configurable notification frequency aligned to business needs

Improved decision-making through structured, summarized incident visibility

Significant reduction in management fatigue and response delays

Challenge

A leading banking and financial institution leveraged its DLP system to enforce policy compliance and track data‑sharing violations. In line with its governance framework, the system was configured to generate notification alerts for every DLP event. While this approach enabled rapid frontline response, it proved unsuitable for engaging senior management during incident surges or broad policy violations. Senior executives and top management were flooded with hundreds of alerts daily, overwhelming inboxes and undermining the intended efficiency of the workflow.

In one such instance, the CEO had explicitly approved a team member to share a business‑critical document with approximately 2,000 recipients. As is typical with most DLP configurations, the system generated a separate notification for each of those emails, flooding the CEO’s inbox with alerts in a very short span of time. This type of deluge can lead to:

Operational Blindness: Critical executive communications may get buried under the flood of alerts including time‑sensitive messages from regulators, board members, or senior staff.
Decision Fatigue & Reduced Responsiveness: Senior leaders may start ignoring or filtering DLP notifications altogether, which weakens governance oversight.
Governance & Reputation Risk: It can erode confidence in the DLP program’s maturity and effectiveness.

The bank needed a solution that preserved the accountability for immediate managers while providing intelligent, summarized oversight for senior leadership.

Solution

To address this challenge, the bank deployed DashMagiq® to automate the routing, review, and resolution of its DLP alerts. DashMagiq® introduced a Consolidated Executive Notification feature, specifically designed for high-volume DLP environments. The solution provided:

Intelligent Alert Aggregation: Rather than sending one notification email per violation event, DashMagiq automatically aggregated all related incidents within a defined time window.

Scheduled Executive Notifications: Senior management now received consolidated summary emails at configured intervals (e.g., twice daily—morning and evening), or at any frequency defined by the security team.

Flexible Configuration Based on Business Needs: Notification frequency, recipient groups, and escalation rules can be tailored to match the organization’s governance model and operational style.

Maintained Operational Workflow: Immediate notifications for critical alerts continued without change, ensuring timely response and remediation. The consolidated digest was introduced only at the senior executive levels to support their effective participation in incident response.

Action-Oriented Incident Summaries: Each consolidated notification presented a structured overview of all incidents within the period, highlighting key details such as employee name, department, violation type, severity, and assigned manager—providing full context at a glance.

Streamlined Response: Senior executives could access a personalized dashboard via hyperlink in the consolidated notification, allowing them to filter and address all alerts tied to the same event in a single action. A simple questionnaire captured the essential details required for accountability and compliance.

Business Benefits and Impacts

The implementation of consolidated alerting delivered immediate and transformative benefits for the bank's executive management and security oversight.

Eliminated Alert Fatigue: Reduced the volume of individual DLP notification emails to top management by over 95%, restoring productivity and focus at the leadership level.

Faster Executive Triage: With a structured digest, executives can quickly prioritize follow-ups based on severity and trend, rather than reacting to a chaotic stream of individual alerts.

Improved Governance and Accountability: The solution strengthened the oversight chain without diluting the accountability of immediate managers, creating a more efficient and layered governance model.